Refund policy

At Bellora, we take pride in offering high-quality jewellery and a positive shopping experience. We understand that sometimes things don't work out, and we want to ensure that our customers feel confident in their purchases. Please read our refund policy below:

1. Eligibility for Refund:

  • We offer a refund or exchange on all items that are unused, unworn, and in their original condition with all tags, packaging, and receipts intact.
  • Items must be returned within 14 days from the date of purchase.
  • Custom or personalized jewellery, including engraved items, is not eligible for a refund unless there is a manufacturing defect.
  • Sale or discounted items may be subject to different return conditions. Please check the terms at the time of purchase.

2. Refund Process:

  • To initiate a refund, please contact our customer service team at [email/contact number] with your order number and the reason for your return.
  • Once your return is approved, you will receive instructions on how to send the item back to us.
  • Refunds will be processed to the original method of payment within 5-10 business days after we receive the returned item and confirm it meets the refund conditions.

3. Return Shipping Costs:

  • Customers are responsible for the return shipping costs, except in cases where the item is defective or the wrong product was sent.
  • We recommend using a tracked shipping service to ensure the item arrives safely. [Your Jewellery Brand Name] is not responsible for lost or damaged items during return shipping.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately within 7 days of receiving your order. We will arrange for a full refund or exchange, depending on your preference.
  • We may request images of the damage or defect for verification purposes.

5. Non-Refundable Items:

  • Custom or personalized pieces (e.g., engraved items or bespoke designs)
  • Gift cards and vouchers
  • Earrings (for hygiene reasons)

6. Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please contact our customer service team within 14 days of receiving your order. Exchanges are subject to availability and must follow the same conditions as our refund policy.

7. Contact Information: If you have any questions or need assistance with a return or refund, please contact us at:

  • Email: [your email]
  • Phone: [your phone number]
  • Address: [your store address]

We appreciate your understanding and are committed to ensuring your satisfaction with every purchase!

Thank you for choosing [Your Jewellery Brand Name].